SHINE - Serving Health Insurance Needs of Elders


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Prescription Assistance

SHINE
1-800-96-ELDER
(1-800-963-5337)

Training

Welcome to the training webpage for SHINE volunteer counselors. The materials on this page are informational and self-study materials for SHINE volunteer counselors. Materials should only be used or reproduced with the express written approval of the Florida Department of Elder Affairs. Questions or comments regarding materials on this site should be directed to the SHINE Training Coordinator at information@elderaffairs.org.

SHINE SELF-STUDY COURSES:

MEDICARE COMPLAINTS

Medicare Complaints (PDF)

Medicare Complaints & Process (PDF)

Notice for Online Self-study Course Quizzes

If you have subscribed to the SHINE Training Exam Tool, you should have received an invitation to take the required Basic Training Pretest and Online Self-Study Course Quizzes. If you have not subscribed, please do so at this time. If you did subscribe, but have not received an invitation, please contact Terrence Milton, SHINE Training Coordinator at miltont@elderaffairs.org or 850-414-2125.

As you complete your independent study of this material, please follow the instructions in your email invitation to the QuestionMark exam site and complete the quiz corresponding to this course.

SHINE volunteer counselors provide educational materials and free, unbiased insurance counseling assistance to Florida elders, caregivers and family members on Medicare, Medicaid, Prescription Assistance, Long-Term Care Planning & Insurance, and other health care issues. If you are interested in volunteering with your local SHINE program, please contact us by calling the Elder Helpline toll-free 1-800-96-ELDER (1-800-963-5337) or email us at information@elderaffairs.org.