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The 2020 Harold Barnes Volunteer Leader of the Year Award Winner

At the end of the Senior Connection Center Volunteer Recognition event, the Department of Elder Affairs was able to celebrate the contributions of our PSA 6 volunteers. The Florida Department of Elder Affairs' SHINE (Serving Health Insurance Needs of Elders) Program announced Jim Tolbert as the award winner for the Harold Barnes Volunteer of the Year Award. Learn More

Virtual Medicare Classes Being Offered Starting Monday, May 24, 2021, please join us!

Visit our Facebook Page @Florida.ship for specific event details. Click on the photo below to open the PDF, once you open the document you can find a direct link to any class we are offering. Just locate the class of your choice!

Virtual Calendar
SHINE volunteers continue to serve you, contact us for any Medicare assistance you need!


Who We Are

SHINE (Serving Health Insurance Needs of Elders) is a free program offered by the Florida Department of Elder Affairs and your local Area Agency on Aging. Specially trained volunteers can assist you with your Medicare, Medicaid, and health insurance questions by providing one-on-one counseling and information. SHINE services are free, unbiased, and confidential.

Our Mission

The SHINE program supports the Florida Department of Elder Affairs’ mission by providing free and unbiased health insurance counseling through a dedicated network of volunteers, empowering Florida seniors to make informed health care choices.

Request Assistance

Need a Resource? Contact Us.

Find enrollment events in your area.



We're still open! Despite complications caused by the Coronavirus Health Emergency, SHINE, continues to find creative, socially distant solutions to provide local, in-depth, and objective insurance counseling and assistance. Call 1-800-963-5337 and ask to speak to SHINE. 

Due to COVID-19 our in-person counseling sites are closed. However, we are providing our Virtual Medicare Classes! To access the schedule, click on the photo to the left, this will open a PDF of the schedule. Click on the registration link of your choice. 


Latest News
Cancellation of SHINE/SMP In-Person Counseling, Presentations, and Outreach Events Until Further Notice

Due to the delicate nature of the services we provide, the clients we serve, our unique volunteer corps., and staff, the decision has been made to cancel all SHINE/SMP participation in scheduled outreach events, presentations, and in-person counseling until further notice. SHINE volunteers and staff will continue to provide counseling services, but they will be conducted over-the-phone. This will allow us to continue to provide services to those who need us, in a way that ensures the safety of our volunteers, clients, and local staff.

To learn more, speak with a local Medicare counselor provided to you by the Florida Department of Elder Affairs' SHINE Program.  For assistance, contact the Elder Helpline at 1-800-963-5337, or visit
www.floridashine.org. Click on the Community Events tab to see a listing of enrollment events in your area, click on the Counseling Sites tab to locate counseling sites near you, or click on the Contact Us Tab to request assistance from a trained SHINE counselor. 

Remember you must make your changes before midnight on December 7, 2019, do not hesitate call SHINE today! 

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