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The 2014 Arnie Abrams Award

At the end of the February 2015 SHINE Leadership Meeting, the Department of Elder Affairs was able to celebrate the contributions of more than 526 statewide volunteers.  The Florida Department of Elder Affairs' SHINE (Serving Health Insurance Needs of Elders) Program announced Janet Mills, a Pinellas County volunteer, as the award winner for the Arnie Abrams Volunteer of the Year award.

Janet serves as a SHINE volunteer counselor and Area Coordinator for Pasco and Pinellas counties. She often does additional SHINE duties at the Area Agency on Aging of Pasco-Pinellas, Inc.  Read More

Who We Are

SHINE (Serving Health Insurance Needs of Elders) is a free program offered by the Florida Department of Elder Affairs and your local Area Agency on Aging. Specially trained volunteers can assist you with your Medicare, Medicaid, and health insurance questions by providing one-on-one counseling and information. SHINE services are free, unbiased, and confidential.

Our Mission

The SHINE program supports the Florida Department of Elder Affairs’ mission by providing free and unbiased health insurance counseling through a dedicated network of volunteers, empowering Florida seniors to make informed health care choices.

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Latest News



Have you been waiting to make changes to your Medicare Prescription Drug or Medicare Advantage Plan?

Well the time has come!  The long-awaited official period of change is quickly approaching.  The Annual Enrollment Period (AEP) is the tie to make the adjustments to your plan that will complement your health needs.  The Annual Enrollment Period runs from October 15, 2015, through December 7, 2015.  During this time, lean on experts for advice and utilize a local, valuable resource:  the SHINE (Serving Health Insurance Needs of Elders) Program.  SHINE encourages to review their benefits each year. SHINE volunteer counselors through the local Aging and Disability Resource Centers (ADRCs) provide free, unbiased one-on-one counseling and information on Medicare options and prescription drug assistance for elders, their families, and caregivers.

How Do I Get Assistance?

To learn more, speak with a local Medicare counselor provided to you by the Florida Department of Elder Affairs' SHINE Program.  For assistance, contact the Florida Elder Helpline at 1-800-963-5337, or visit www.floridashine.org. Click on the Community Events tab to see a listing of enrollment events in your area, click on the Counseling Sites tab to locate counseling sites near you, or click on the Contact Us Tab to request assistance from a trained SHINE counselor.

Remember you must make your changes before midnight on December 7, 2015, do not hesitate call SHINE today! 

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